After four months of silence, Pilot Flying J CEO, Jimmy Haslam, addressed truckers and reporters on the continuing federal investigation into the alleged fraud over diesel fuel rebates. While greeting truck drivers in Knoxville, Tenn., at the Lovell Road truck stop, Haslam recognized truckers in honor of National Driver Appreciation Week and assured them Pilot Flying J will “work hard to earn their trust moving forward.”
Haslam told reporters, “We’re talking to drivers and thanking them for the great job they do for our country and how much they mean to Pilot Flying J. We’re most appreciative for the confidence trucking companies and drivers have shown in us.”
Haslam said that Pilot Flying J is growing despite the FBI raid over five months ago at its headquarters in Knoxville. Since the April 15th raid, Pilot Flying J has opened new stores over the summer and in the past few weeks, many of which Haslam has attended.
This positive growth may be attributed to the continuous work to boost consumer marketing and customer relations within the trucking industry. In attempts to do so, Pilot Flying J’s public relations efforts have included billboards, decals on the sides of fuel trucks, and personal face-to-face greetings. Mike Cohen, a public relations expert and Inside Tennessee panelist, claims Haslam’s way of focusing on the future is an efficient crisis management solution to preserving client relationships.
Haslam acknowledges that some people who worked at Pilot Flying J apparently made bad decisions, but he also said that, “We’re going to make it right.”
In addition, Haslam told reporters, “We have more than 25,000 people working for this company and the vast majority of them do the right thing everyday taking care of customers.”
Although advancement has been made, Pilot Flying J is still facing many difficulties. Following the raid, over two-dozen lawsuits have been filed against the company, while seven Pilot employees have already pleaded guilty for fraudulent crimes.
Tags: Driver Appreciation
, Pilot Flying J